Saturday, September 06, 2008
i juz feel like updating my blog. wif nuttin particular to write thou. haha.
well, alot of uni frens ask me why i emo this few daes. nuttin much exactly. dun think so much ah gers. aniwae, its kinda sad not able to celebrate 21st properli due to all the damn mid term tests.
thanx xueshi for organising a mini celebration for me next week. realli appreciate. im sorrie tat i dun haf time to do it myself.
thanks thanks1
aniwae, i am damn pissed with samsung. my printer still not ready! over 5 working daes liao. and i am frustrated as i nid to print nites and do work regularly. its damn irritatin. i juz send them a complain email. the first ever in my life. i nv believe in complains. and indeed, it was useless. they juz reply sorrie and will contact u soon. wth. this is call service. shit compared to starhub and macdonalds.
Servicing of printer
Dear officer-in-charge,I sent in my printer for service on 27/8/08 at CJ GLS building as it cannot be turned on. I was advised by your colleague there that i will be able to receive news within 3-5 working days. On the 5th working day, 3/9/08, i called your customer service hotline to enquire on the status of the printer. The consultant claims that the printer is still under 'pending' status although it was already the 5th working day. He advised to wait and he says soon, i will received news regarding the printer.Till date, i still do not received any news from Samsung. In fact, i am urgent to have the printer back as i have a project to follow up and notes need to be printed frequently. In such, i am rather unhappy about the service Samsung provide. I understand that Samsung should commit to the Service Level Agreement(SLA) they commit to their consumers, in this case 3-5 working days. I still have to call up the hotline myself instead, which i believed is a lapse on your end.I will be greatful if the relevant management is able to look into this and give me a status of my printer asap. Thank You for your kind attention.
Regards,
Xian Yi
Dear customer, Thank you for your email. We apologised for the service lapsed.However, we have informed the service center to contact you and advice you on what has caused the delay. We hope that this service lapse is by no means a representation of our overall service deliveries. We remain committed towards our customers and will fine-tune the current processes.Once again, we would like to apologise for the delay.
Warmest Regards,
Samsung Customer Service Singapore
well, alot of uni frens ask me why i emo this few daes. nuttin much exactly. dun think so much ah gers. aniwae, its kinda sad not able to celebrate 21st properli due to all the damn mid term tests.
thanx xueshi for organising a mini celebration for me next week. realli appreciate. im sorrie tat i dun haf time to do it myself.
thanks thanks1
aniwae, i am damn pissed with samsung. my printer still not ready! over 5 working daes liao. and i am frustrated as i nid to print nites and do work regularly. its damn irritatin. i juz send them a complain email. the first ever in my life. i nv believe in complains. and indeed, it was useless. they juz reply sorrie and will contact u soon. wth. this is call service. shit compared to starhub and macdonalds.
Servicing of printer
Dear officer-in-charge,I sent in my printer for service on 27/8/08 at CJ GLS building as it cannot be turned on. I was advised by your colleague there that i will be able to receive news within 3-5 working days. On the 5th working day, 3/9/08, i called your customer service hotline to enquire on the status of the printer. The consultant claims that the printer is still under 'pending' status although it was already the 5th working day. He advised to wait and he says soon, i will received news regarding the printer.Till date, i still do not received any news from Samsung. In fact, i am urgent to have the printer back as i have a project to follow up and notes need to be printed frequently. In such, i am rather unhappy about the service Samsung provide. I understand that Samsung should commit to the Service Level Agreement(SLA) they commit to their consumers, in this case 3-5 working days. I still have to call up the hotline myself instead, which i believed is a lapse on your end.I will be greatful if the relevant management is able to look into this and give me a status of my printer asap. Thank You for your kind attention.
Regards,
Xian Yi
Dear customer, Thank you for your email. We apologised for the service lapsed.However, we have informed the service center to contact you and advice you on what has caused the delay. We hope that this service lapse is by no means a representation of our overall service deliveries. We remain committed towards our customers and will fine-tune the current processes.Once again, we would like to apologise for the delay.
Warmest Regards,
Samsung Customer Service Singapore
♥ 12:02 AM ♥